We are sending products via Refrigerated Courier (RC) to most regions in Australia. For areas outside RC delivery zones, we send via Australia Post (AP), with ice packs.
Freight costs for RC orders are calculated by location only. Freight for AP areas are calculated based on location and number of items. We charge cost price for the delivery service. See coupon codes in FAQ page to help subsidise freight costs.
Our ferments are safe to travel at room temperature, we keep them in the fridge to extend their life. If you would like more info on this, check out our FAQ page, Question 3.
We despatch RC orders on Mondays. Orders need to be placed by 10am Fridays, to be despatched early Monday morning. If you miss this deadline, they will be despatched the following Monday.
AP orders despatch Mondays and Wednesdays only. RC orders can take up to 9 days to reach some locations.
We do not email tracking information. Unfortunately our courier service does not offer this service.
If there is any damage to the carton or products, please take photos and email them to us immediately upon receipt.
Please unpack your parcel immediately and place products in the fridge to cool back down completely (overnight) before opening.
Raw, probiotic, ferments are like soda water, always chill completely before opening. If the lid is domed, open very slowly over a bowl.
If you are not happy with your purchase, as per Australian Consumer Law, you have the right to request a refund or exchange.
The bag lining the carton, the jar labels and the ice pack is REDcyclable.
The icepack is the extra Kehoe’s Kitchen black pouch you will receive in AP orders. Instead of wasting plastic, we are upcycling these discontinued pouches into icepacks.
The carton is made from 100% recycled materials and is also recyclable via your council co-mingle bins.
The glass jar and cap is also recyclable via your council co-mingle bins, but please consider if you can reuse.
Thanks for supporting our family business. Please leave us a review on our website or google to help us spread the word on our probiotic health foods.